Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Hazel Media, we believe that online gaming should be an enjoyable form of entertainment only. Games of chance like Crazy Time are designed for fun and should never be viewed as a way to earn money or solve financial problems. Always gamble with money you can afford to lose, and never use gaming as a substitute for employment or financial security.

Age Verification & Legal Requirements

You must be at least 18 years of age or the legal age of majority in your jurisdiction to access and use our services. In Bangladesh, the legal age of majority is 18 years. If you are under this age, you are strictly prohibited from using this website and participating in any gaming activities.

We take underage gaming seriously. If you are aware of a minor accessing gaming services, please report this to the relevant authorities or contact us immediately.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling: Concealing the amount of time or money you spend gaming
• Neglecting Responsibilities: Gambling interferes with work, school, family, or relationships
• Increasing Amounts: Needing to gamble with larger amounts to feel the same excitement
• Loss of Control: Unable to stop or reduce your gaming despite wanting to
• Mood Changes: Becoming irritable, anxious, or depressed when not gaming
• Financial Strain: Borrowing money, using credit, or sacrificing necessities to fund gaming
• Failed Attempts to Quit: Repeatedly trying and failing to cut back or stop
• Withdrawal Symptoms: Feeling restless or anxious when unable to gamble

If you recognize any of these signs in yourself or someone you know, it's important to seek help immediately.

Self-Help Tools & Responsible Gaming Features

We provide tools to help you maintain control of your gaming habits:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before you must stop playing
• Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
• Time-Out/Cooling-Off Periods: Take a break from gaming for a set period (24 hours to several weeks)
• Self-Exclusion: Voluntarily exclude yourself from our platform for a period you choose (minimum 6 months)

To activate any of these tools, please access your account settings or contact our support team.

Get Help — Support Organizations

If you or someone you know is struggling with problem gambling, help is available. Please reach out to these organizations:

South Asia & Bangladesh

• National Mental Health Institute, Bangladesh: Offers support and counseling services for behavioral addictions (contact through local hospitals and mental health clinics)
• Bangladesh Association of Mental Health: Provides resources and guidance for mental health and addiction issues

International Support Services

• GamCare (UK) — www.gamcare.org.uk — Free confidential help and support for problem gamblers
• GamStop (UK) — www.gamstop.co.uk — National self-exclusion scheme for online gambling
• Gambling Help Online (Australia) — www.gamblinghelponline.org.au — Counseling and support services
• Responsible Gambling Council (Canada) — www.responsiblegambling.org — Education and support resources
• National Council on Problem Gambling (USA) — www.ncpgambling.org — Helpline: 1-800-522-4700
• Bundeszentrale für gesundheitliche Aufklärung (Germany) — Information and support for problem gambling

Crisis Support: If you are in crisis or having thoughts of self-harm, please contact emergency services in your country or reach out to a mental health crisis line immediately.

If You Have a Problem, Seek Help Today

Problem gambling is a serious issue, but recovery is possible with proper support and treatment. You are not alone, and seeking help is a sign of strength, not weakness.

Don't wait until the problem becomes severe. If you're concerned about your gaming habits, reach out to one of the support organizations listed above or contact a mental health professional. Many services are confidential, free, and available 24/7.

Your wellbeing is important to us. At Hazel Media, we are committed to promoting responsible gaming and supporting our community.